How to Use TunesGo Suite - iOS & Android Devices

Your one stop solution that lets you manage your entire mobile lifestyle in one convenient place.

Connect Your Android Device

Wondershare TunesGo enables you to connect your Android phone or tablet with a USB cable. In order to simplify the process, please follow the steps as below to make yourself on the right track.

Supported Android Version & Device

1. Fully compatible with Android 2.1 and up.
2. Support over 3000 Android devices produced by Samsung Google, LG, Motorola, Sony, HTC and more.

How to Connect Your Android Device with A USB Cable?

Step 1. Enable USB Debug on your Android device. How to>>

Step 2. Allow USB debugging on your Android device.

Allow USB debugging on your Android device

On your Samsung phone, when prompted for, on the Allow USB debugging box that pops up, tap to check the Always allow this computer and then tap OK to allow your phone to trust the computer it is connected to.

Note: Checking the Always allow this computer checkbox ensures that you are not prompted with the same message every time you connect your phone to the PC. However, for security reasons, you should NOT check this checkbox if the PC is used at public places or is not your personal property and is unsecure.

how Allow USB debugging on your Android device

Step 3. Allow MTP connection on the connected Android device. How to>>
Note: For LG and Sony device, select Send images (PTP) mode.

Step 4. Then you will find the connected Android device displayed on Wondershare TunesGo. For more detailed information about the connected iDevice, you can click Details on the main interface.

Connect Android Device

How to Enable USB Debug on Android?

Check Android version in your device: Setting > About device > (Software info) > Android version.

For Android 6.0+

On your Android device, tap Settings > About device > Software info > Build number (tap 7 times) > Develop Options > USB Debugging

Enable USB Debug on Android 6.0

For Android 4.2-5.1

On your Android device, tap Settings > About Phone > Build number (tap 7 times) > Develop Options > USB Debugging

Enable USB Debug on Android 4.2-5.1

For Android 3.0-4.1

On your Android device, tap Settings > Develop Options > USB Debugging

Enable USB Debug on Android 3.0-4.1

For Android 2.0-2.3

On your Android device, tap Settings > Applications > Development > USB Debugging

Enable USB Debug on Android 2.0-2.3

How to set the proper connection method?

To connect Android devices run 4.4 and above to the product, you need to:

1. Connect your device to your computer via USB cable and drag down the dropdown menu.

2. Click the Connected for charging optiona and then select the Media device (MTP) or Camera (PTP) / Send images (PTP) option. Allow MTP connection on the connected Android device.

Allow MTP connection on the connected Android device

Note:
For LG and Sony devices, they can be connected under Camera (PTP) / Send images (PTP) mode ONLY.

Allow PTP connection on the connected LG device

Fail to Connect? Follow These Tips

  1. Check Android version of your Android device.
  2. Click Retry to reconnect your Android device.
  3. Plug out the USB cable and plug into the USB cable to reconnect.
  4. Try another USB cable.
  5. Try another USB port on your computer.
  6. Close Wondershare TunesGo software and restart it.
  7. Install the driver for your Android device.
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